Privacy Policy

Servicebot INC. is committed to protecting your privacy. This privacy policy applies to those who visit servicebot.io as well as customers, excluding end users of our SaaS billing platform, tools and services which is owned and operated by Servicebot INC. (“We”, “Us” or “Our”). This privacy policy describes how Servicebot collects, uses and shares the personal information you provide to us. It also explains the choices available to you regarding the use of, your access to, and how to update and correct your personal information. The use of information collected through our products and services shall be limited to the purpose of providing the products and services for which our customer has contracted with Servicebot. If there are any questions regarding this privacy policy, the practices of this website or your dealings with this website, you may contact us at team@servicebot.io.

What information do we collect?

We collect personal and non-personal information from you when you register on our site and/or configure your details. When ordering or registering on our website application, you may be asked to enter your name, e-mail address, business name and/or credit card information.

This refers to:

Account Information:
including First Name, Last Name, Email, Phone Number, Organization Address, Billing Address, and Internet Protocol (IP) addresses

Billing Information:
First Name, Last Name, Email, Phone Number, Billing Address, Shipping Address, and Locale.

Custom Fields:
Any other personal information, if stored by the customer in the course of business.

Payment Information

When you purchase offerings through a Servicebot platform, any credit card information you provide as part of your Payment Information is collected and processed directly by our payment processor Stripe through their Stripe Checkout service. We never receive or store your full credit card information. Stripe commits to complying with the Payment Card Industry Data Security Standard (PCI-DSS) and using industry-standard security. Stripe may use your Payment Information by following their Privacy Policy here: https://stripe.com/us/checkout/legal.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To improve customer service
In the context of customer support your information helps us to more effectively respond to your customer service requests.

To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, other than for the express purpose of delivering the purchased product or service requested.

To send periodic emails
The email address you provide in the application may be used to send you information and updates pertaining to your usage, in addition to receiving occasional company news, updates, related product or service information, etc.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive information is transmitted via Transport Layer Security (TLS) technology and then stored into our database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential. If you have any questions about the security of your personal information, you can contact us at team@servicebot.io.

Personal data we collect is stored on the infrastructure provided by AWS within the United States and our DR location is situated in Europe. AWS implements and maintains industry- leading security standards. You can read more about AWS and its security features on their webpage.

Do we use cookies and other tracking technologies?

What are Cookies? Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

What do we use Cookies for? Servicebot and its partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service. Analytics services we use for these purposes are those provided by Google.

Do we share any information with outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personal information. We will share your personal information with third parties only in the ways that are described in this privacy policy. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Service Providers
We may provide your personal information to companies that provide services to help us with our business activities such as offering customer service or processing your payment. These companies are authorized to use your personal information only as necessary to provide these services to us.

Legal Obligations
We may also disclose your personal information as required by law, such as to comply with a subpoena or similar legal process when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. If Servicebot is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your personal information, and choices you may have regarding your personal information. We may also disclose your personal information to any other third party with your prior consent.

User Access and Choice

Upon request Servicebot will provide you with information about whether we hold any of your personal information. You may access, correct, request deletion of your personal information, or withdraw provided consent by logging in to your account or by contacting us at teaam@servicebot.io.

Some rights such as rectification/correction of your data can be exercised through your account’s self-service portal.

Please note that, in relation to billing services to customers, the personal information we collect is that which is provided to us by customers we work with. In such cases, please contact the concerned customer (your service provider) for more details. If you are not sure about your service provider, you can get in touch with us at team@servicebot.io.

You may also contact us to confirm if we are processing any information relating to you. We will respond to your request within a reasonable timeframe.

Data Retention
We will retain your information as needed to provide you services. Once your relationship with Servicebot is terminated, we will delete any personal information we hold within a period of 120 days from the date of termination. Even if you close your account with Servicebot, we will still retain and use your information as necessary to comply with our legal obligations, financial/audit requirements, to resolve disputes, and enforce our agreements. However, we will identify your account in our database as “deleted” or “closed”.

Opt-out Preferences
When you register for an account, we will use your name and email address which you have opted-in to send periodic emails to you of both promotional and transactional in nature. Out of respect for your privacy, you may choose to stop receiving promotional emails by following the unsubscribe instructions included in these emails or you can contact us at team@servicebot.io.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website and platform.

Information Related to Data Collected for our Customers:
Servicebot collects information under the direction of its customers, and has no direct relationship with the individuals whose personal data it processes. If you are a customer of one of our customers and would no longer like to be contacted by one of our customers that use our service, please contact the customer of ours that you interact with directly. We may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our customers.

Access and Retention of Data Controlled by our Customers:
Servicebot acknowledges that you have the right to access your personal information. Servicebot has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to Servicebot's customer (the data controller). If requested to remove data we will respond within a reasonable timeframe.

We will retain your information as needed to provide you services. Once your relationship with Servicebot is terminated, we will delete any personal information we hold within a period of 120 days from the date of termination. Even if you close your account with Servicebot, we will still retain and use your information as necessary to comply with our legal obligations, financial/audit requirements, to resolve disputes, and enforce our agreements. However, we will identify your account in our database as “deleted” or “closed”.

Changes to our Privacy Policy

We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.